Return & Refund Policy

Return Policy

  • At We Believe In Keeping Our Customers Always Happy. We Offer Hassle Free Returns. If Any Product That You Receive Does Not Meet Your Expectations Do Write To Us At And We’ll Surely Assist You.
  • We Will Review And Honor The Returns Up To 7 Days From The Time You Receive The Item For Following Cases:

  1. Products Which You Received In "Damaged/Defective/Broken" Condition
  2. Products Which Is Not As Per "Description/Photo" On The Website
  3. Products Which You May Not Like For The "Quality/Color/Design" Related Issue
  • Please Give Us Your Name And Order Number, Details Of The Problem. We Will Then Advise How To Proceed On The Same Email.
  • Currently, Khatumbdi Do Not Offer Product Exchanges. If You Wish To Return An Item, Follow Our Returns Procedure.
  • If You Are Returning An Item To Khatumbdi, Then The Customer Will Be Responsible For Return Charges.
  • Your Case Will Be Investigated By Support Staff And A Solution Will Be Given To You According To The Policy.
  • After Receiving Return Acceptance From Khatumbdi  support, Return The Parcel With Order No And Share Receipt/tracking Details On Email Once You Post.
  • Refund Will Be Initiated Once We Receive The Products.

Refund Policy:

  • If A Return Is Accepted Then Buyer Get A Refund Depends On The Claim.
  • If The Product Is Damaged Or Wrong, The Buyer Gets Refunds According To The Claim. If The Product Is Not Damaged And Not As Described In The Website, The Support Team Will Work With Customer Depends On Nature Of The Case And Provide Resolution Accordingly To Maintain Good Relation With The Valuable Buyer.

  • After Receiving The Parcel, The Products Of Order Transfer To The Warehouse To Verify With The Help Of Quality Checking Team Then A Refund Will Be Reflected Within 7 Working Days Approx Into Your Account.

No Refund Will Be Given By Khatumbdi  for Below Cases:
  1. Custom Made Products.
  2. Altered Products As Per The Specifications/Measurements Provided By Customer.

  3. Products That Are Purchased In Any Sale / Promotion Organised By Khatumbdi.

  4. Products Which Were Identified/marked As Non-Returnable Or Non-Exchangeable At The Time Of Purchase.

  5. No Refund Will Be Given By Khatumbdi If The Order Has Been Delivered With The Color And Size As Selected By The Customer While Placing The Order.



Return Address:

B-406, RJD Business Hub,
Opposite Naginawadi,
Kasanagar, Katargam,
Surat -395004,
Gujarat, India.
+91 7096999944